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Performance Guarantee

Performance Guarantee, Technical Support and Warranty

Aurora Scientific has over thirty years of experience in manufacturing and servicing research instruments. We stand behind all our products and strive for the highest level of customer service possible. And we are dedicated to providing you with products that allow you to meet your research goals. For this reason we offer a Performance Guarantee, free technical support and a new product warranty.

Our unique Performance Guarantee states that if, for any reason, a new product does not meet your research needs then you can return it to Aurora Scientific for exchange or a full refund within 90 days of receipt of the instrument. This promise is intended to ensure that you purchase the correct instrument for your research. Click here for full details.

Aurora Scientific Inc. is dedicated to providing you with products and service that allow you to meet your research goals. For this reason technical assistance is always free and will be available for the life of your product. Please contact us if you have any technical support issues.

Finally, please know that all Aurora products are backed by a three year warranty covering both parts and labour. Please contact us with any technical support issues.   Please click here for full details.

For more information about Aurora Scientific’s Performance Guarantee, free technical assistance, our warranty or any of our policies or procedures, please contact us directly. We would be very pleased to take the time to answer any questions you may have.

The Aurora Scientific Team