Aurora Scientific supports the scientific community in its goal of research and discovery by providing instrumentation of the highest quality design, construction and functionality. Our commitment to quality products, to understanding our clients’ experimental needs, to superior support and service and to a corporate sense of responsibility and integrity, have earned us the trust and support of researchers around the world.

We are honoured to be a part of the cycle of discovery that has the potential to improve health and change lives.

Order and Customs Coordinator

Position Type: Full Time
Degree: Certified Customs Specialist (CCS) designation or higher (preferred)
Experience: 1-3 years
Industry: Preclinical Research
Location: Aurora, Ontario, Canada

Job Description

Aurora Scientific is the trusted provider of innovative research instrumentation for the life science and material science community. Our products are used by scientific researchers in universities, hospitals, and experimental labs around the world.

Our clients are working to solve the mysteries behind human health. We share in their quest for knowledge by designing reliable and durable equipment that meets the experimental needs of leading-edge researchers. That mission motivates our people and our work and is a driving force behind our commitment to quality product design and superior customer service.

Order and Customs Coordinator

As our new Order and Customs Coordinator you will report to the Finance and Office Manager, and will have the opportunity to work with our clients and internal team to have an impact on Aurora’s growth and success. You will manage all aspects of the administrative functions related to orders, RMA’s, and international inbound and outbound shipments. These functions require timely and accurate order entry, and production of documentation required by carriers, Canada Customs, and other government bodies.

In this role, you will have the opportunity to liaise directly with clients and carriers to ensure seamless transport of shipments. You will use your excellent customer service skills to resolve any border clearance issues in compliance with international trade agreements and/or border agencies. This position provides invoicing and North American shipping back up as required.

You will also engage in resource planning for promotional conferences, including creation of documentation for seamless transport of assets designed for promotional events.

More specifically, you’ll have the opportunity to:

  • Input orders into the accounting and production systems for new and used product sales, RMA returns, and loan agreements
  • Communicate with clients and prospective clients regarding proposals, quotations, and order verifications
  • Prepare shipping and customs paperwork
  • Build and maintain positive relationships with freight forwarders, external logistics companies, federal agencies, and shippers
  • Troubleshoot customs clearance delays and delivery issues; resolve duty and tax issues with shippers. Communicate with customers regarding all aspects of shipping or clearance delays.
  • Lead the border compliance requirements (Canada, US and International) and ensure compliance with state, federal, and international regulations
  • Work closely with Finance, Sales, and Operations to provide regular updates and feedback

Specifically, we will count on you to be:

  • Dependable –our team, and clients, can count on your knowledge and understanding
  • Self-motivated – you see every new task as an opportunity to learn and grow. You learn by doing, and are able to work independently
  • A strong communicator – you can adapt your communication style to your audience and know how to be inquiring and responsive at the same time.
  • Organized –you have tremendous attention to detail and superior ability to organize systems, tools, and timelines
  • Positive – you bring energy into the room by being courteous, helpful and by providing excellent support to our clients and team

Working at Aurora Scientific

This is a full-time permanent position, working out of our office in Aurora, Monday to Friday, 9:00 AM – 5:30 PM. We offer a competitive salary at a range of $50,000 – $55,000, commensurate with experience. We also offer an excellent benefit plan (including travel insurance), performance incentives and paid personal leave, in addition to vacation time.

Specifically, we want you to have the following qualifications:

  • 1-3 years experience with order entry or customer experience in a small to mid sized company
  • 1-3 years experience in customs administration or international trade compliance
  • Certified Customs Specialist (CCS) designation or higher (preferred)
  • Knowledge of customs laws and regulations, as well as detailed tariff knowledge
  • Strong organizational skills with superior attention to detail and an ability to work independently
  • Ability to adjust to multiple demands and shifting priorities
  • Strong knowledge of Microsoft Office Suite

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please let us know.

We will review applications as they are received and look forward to hearing from you.

Product Consultant

Position Type: Full Time
Work location: Hybrid
Degree: Masters
Experience: 1-2 years
Industry: Preclinical Research
Location: Aurora, Ontario, Canada

Job Description

As our new Product Consultant, your main goal is to connect with potential clients and build relationships for the ultimate purpose of selling our product to them.

You’ll have a great deal of autonomy and impact in this role. With the diversity of scientists we support, including physiologists and neuroscientists, every situation, and every client, is different, which means you’ll have to think quick on your feet and be able to generate creative solutions to new problems.

Our customers will love you because you’re personable, you care about their research successes, and you understand their pain points. With a solid background in science and a thorough understanding of how our products are designed to meet their needs, you’ll become a trusted and valued partner in their research objectives.

More specifically, you’ll have the opportunity to:

  • Connect with clients and develop strong relationships throughout North America
  • Learn the ins and outs of our business, and develop expert knowledge of our products and services
  • Generate business through relationship building, networking and scientific literature reviews
  • Attend scientific conferences throughout the year, constantly building and maintaining relationships
  • Field sales calls and inquiries
  • Provide technical support to customers (once trained)
  • Develop scientific marketing skills and contribute educational content to various marketing channels (print, digital and video)

This role will require travel to the US (25-30% of time) to attend scientific meetings, conferences, marketing events, and client meetings.

Specifically, we want you to have the following qualifications:

  • Advanced post-secondary degree in any life or applied science program
  • Experience working in a research lab environment
  • Experience working in a teaching, consulting or customer support role
  • Valid passport, able to travel anywhere in North America
  • Clear criminal record and credit history
  • Experience with academic/research funding models (asset)

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Need Help” button in the application.

We will review applications as they are received and look forward to hearing from you.

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