Careers
Aurora Scientific supports the scientific community in its goal of research and discovery by providing instrumentation of the highest quality design, construction and functionality. Our commitment to quality products, to understanding our clients’ experimental needs, to superior support and service and to a corporate sense of responsibility and integrity, have earned us the trust and support of researchers around the world.
We are honoured to be a part of the cycle of discovery that has the potential to improve health and change lives.
Open Employment
Test Technician
Life Science Product Consultant
Assembly Technician 1
Test Technician
Position Summary
This is a full-time position based in Aurora, ON and is 100% on site. Days and hours of work are generally Monday through Friday, 8:30 a.m. to 5:30 p.m. but is flexible based on need. Evening, night, and/or weekend work may be scheduled as needed.
The Test Technician is primarily responsible for testing and calibrating all new instruments to ensure they meet the required specifications and are of the highest quality. This position is also responsible for evaluating, troubleshooting and repairing products returned for service, by applying sound mechanical and electronics principles to diagnose and repair the instruments. They will also be adept at mechanical assembly/disassembly of electronic, electro-mechanical and mechanical products. They will also be responsible for inspecting parts received from vendors for conformity, as needed. They will focus foremost on quality and timeliness. This position reports directly to the Operations Manager and will work under the direction of the Operations Team Lead.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
Test and Calibration
Final test activities involve the testing and calibration of all manufactured products that come from assembly. They will apply principles and theories of electronics along with practical knowledge of test and measurement equipment to ensure all products leaving assembly are in sound working order.
Duties
- Test and calibrate electronics instruments using various tools (i.e., multimeters, scopes, power supplies, virtual benches, etc.)
- Troubleshoot and repair instruments, ensuring they are fully functional and meet our approved specifications
- Perform all required safety tests and record the results for every instrument
- Image and set up PCs for both Linux and Windows operating systems
- Maintain a clean and safe work environment
- Diligently record test and calibration data as required by the procedure
- Liaise with the sales and R&D departments to assist with technical tasks as required
Authorities
- Rework products as required to meet approved specifications
- Request ECOs as required
RMA Repairs
RMA repairs involve the evaluation of returned customer units, troubleshooting reported problems, identifying any other issues and performing the necessary repairs. They will apply principles of electronics and electric circuitry to diagnose and repair instruments. They will also be adept at mechanical assembly/disassembly of electronic, electro-mechanical and mechanical products.
Duties
- Facilitate the RMA repair process. Investigate suspected product failures and resolve issues in a timely manner
- Evaluate returned instruments and provide estimates of time and material required to the Sales department
- Perform repair services according to instructions provided, completing repair documentation and calibration
- Provide feedback regarding repetitive failures and faults to the Operations Manager, contributing to future redesign and improvement of products
Authorities
- Fix issues within limited scope (under 15 minutes of repair time and under $25 in parts) of a returned customer unit to confirm issue diagnosis
Quality Control
Quality Control involves inspection and or testing of mechanical and electronic components, circuit board assemblies, subassemblies and assemblies as assigned.
Duties
- Perform QC inspection on sub-assemblies and products built by Assembly Technicians
- Ensure that all sub-assemblies are built to proper specifications
- Ensure that power supplies are wired properly and safely
- Ensure fasteners are done up and all cabling is properly dressed and routed
- Record noncompliance through production problems report
- Inspect incoming parts for mechanical and/or electrical compliance as required
Authorities
- Report production problems and return to assembly for re-work
- Create an NCR to report issues with parts coming from vendors
General Duties
Other duties including occasional assembly, additional testing or facilities maintenance as assigned.
Duties
- Perform any general duties as assigned by the Operations Manager
- Maintain a safe working environment by following safety procedures regarding materials handling, use of safety equipment and proper storage of identified items/substances and by promptly addressing any unsafe conditions
- Report safety violations (i.e. non-compliance to safety procedures, improper materials handling) to coworkers, management and/or the Safety Officer and report safety requirements (i.e. additional safety equipment or training) to management
Qualifications (Knowledge, Skills, and Attributes)
Education/Licenses/Certification
- Electronics Technician or Technologist diploma
Preferred Experience
- 3+ years of electronics test and calibration experience
- 3+ years of electronics diagnostics and repair experience
- Experience reading and interpreting electronic schematics
- Experience with soldering both through hole and Surface mount electronic components including fine pitch components
- Experience with mechanical assembly and basic hand tools would be an asset
Desired Attributes
- Dependable: our team, and clients, can count on your knowledge and understanding. Comfortable accepting accountability for your performance
- Self-motivated: you see every new task as an opportunity to learn and grow, you work well independently and are a self-starter. Strong work ethic; acts with integrity; Energized by challenges; decisive; outgoing and positive
- Strong communication: Excellent communication skills, as well as experience managing a wide range of relationships with people at all levels within an organization, including global leaders. Can adapt your communication style to your audience, and know how to ask questions and receive feedback
- Organized: Strong organizational skills with the ability to prioritize, coordinate and manage multiple tasks/projects simultaneously. Attention to detail and superior ability to organize systems, tools, and timelines
- Positive: you bring energy into the room by being courteous, helpful and by providing excellent support to our clients and team. Entrepreneurial attitude and strong work ethic with the drive to push forward deliverables and engage stakeholders as needed
Life Science Product Consultant
Position Summary
The Life Science Product Consultant helps to build and maintain lasting relationships with Lafayette Instrument customers by delivering expert, personalized service and support. This includes conducting sales and support activities—prospecting leads, issuing quotes, closing sales, and post-sale support. This position requires dedication to understanding customers’ unique needs and tailoring communication and training to meet those needs, which directly contributes to advancing scientific discovery with reliable, state-of-the-art Lafayette Instrument Life Science products.
The job can be based at Aurora Scientific in Aurora, Ontario or Lafayette Instrument in Lafayette, IN (USA), but we are also considering hybrid/remote applicants. This is a full-time, permanent position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5:00 p.m. but is flexible based on need. Travel of up to 25% may be required with evening, night, and weekend work as needed.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
General Task Management
- Attend and represent the company at scientific conferences and industry or networking events as is required and approved by the Sales Manager.
- Utilize established and emerging marketing channels during the sales process, remaining vigilant to the need to prioritize the company’s promotional messaging
- Identify new sources of leads, seeking out the key decision-makers and identifying these to the sales team.
- Maintain regular and effective relationships with key, existing clients, continually working to understand new or existing needs and developing strategies to address those pains. Become the client’s preferred supplier to be able to develop future business.
- Log all activity with customers in the CRM to track activity and advancement, and schedule follow-up for active opportunities in the pipeline; maintain accurate and up to date contact information; make follow-up notes.
- Develop new accounts and promote company products and services to clients and prospects; present proposals to prospective clients following the company sales methodology
Strategy
- Remain current on research trends, market activity and competitor products.
- Discuss strategies and effectiveness with the Sales Manager and Marketing Manager in sales team meetings. Contribute the development of marketing and sales initiatives as necessary.
- Provide feedback regarding outcome of marketing techniques, optimal communication methods and any competitor information gained through the course of customer discussions.
- Provide input to the marketing team in the development of standard marketing tools to educate the customer on the company’s products, services and strengths.
- Follow the detailed sales activities and track advancements at each stage of the sales pipeline so the successes and failures in the pipeline can be evaluated. Recommend enhancements to the sales pipeline based on successes and failures in the field.
Communication
- Participate in regularly scheduled meetings, prepared to discuss objectives, accomplishments, barriers, ideas for pipeline improvement or any other ideas that would enhance the functioning of the position, and to present feedback from the field. This meeting may be in tandem with or in sequence to a regularly scheduled sales team meeting.
- Regularly communicate sales activities and advancements relative to target to the Sales Manager so they can be discussed with a view to improvement and so that the data can be compiled for weekly management report outs.
- Work with the Sales Manager to ensure that sales activities are coordinated within all departments.
- Communicate with customers via email, video chat, telephone or through site visits regarding new product design, or revisions, suggestions for improvement and other feedback, as well as order details and status.
- Provide technical support to customers by ways of communication.
Qualifications (Knowledge, Skills, and Attributes) Education/Licenses/Certification
- Advanced post-secondary degree in a life science discipline (neuroscience or physiology preferred).
- Must hold and maintain a valid driver’s license throughout employment
Preferred Experience
- Experience working in a research lab
- Demonstrates success in previous personal and professional endeavors
- Experience with LI instrumentation or similar
- Experience or familiarity with academic or research funding is a plus
- Ability to read and interpret contracts, policies, documents and regulations
- Experience with CRM platform is a plus
- Ability to work independently to understand and creatively address customer needs
- Capacity to work in alignment with a formal sales process
- Excellent written and verbal communication skills
- Demonstrating the capacity and interest in reviewing and communicating scientific concepts
Assembly Technician 1
Position Summary
Responsibilities
- Build products and subassemblies (wire harnesses, PC boards and cases, etc adhering to BOMs, drawings and diagrams using machine tools as required (i.e. microscope, automated wire cutter, voltmeter, cable tester, soldering iron) as specified for maximum quality
- Perform Quality Control inspection or specialized testing of electronic components, finished products, microcircuits, subassemblies and assemblies, recording defects, test results in production logs
- Ensure all required quality records are included with finished goods
- Inspect and prepare inbound and outbound shipments
Qualifications
- High School Diploma
- 1-2 years experience assembling electro-mechanical instruments
- QC experience in a manufacturing company would be an asset
- Excellent manual dexterity for complex mechanical assembly
- Basic soldering skills
- Ability to solve problems on-the-go
- Ability to read and interpret bill of materials (BOMs), drawings and circuit diagrams
- Basic understanding of mechanics (dimensioning and tolerances)
- Basic understanding of handling low power electronics
- Basic metal/plastic machining (cutting, drilling, threading)
- Computer literacy (MS Office, e-mail, etc.)
- Ability to lift up to 24kg (50 lbs)
Success Criteria
- Dependable –our team, and clients, can count on your knowledge and understanding
- Self-motivated – you see every new task as an opportunity to learn and grow, you work well independently and are a self-starter
- Strong communication – you can adapt your communication style to your audience, and know how to ask questions and receive feedback
- Organized –you have tremendous attention to detail and superior ability to organize systems, tools, and timelines
- Positive – you bring energy into the room by being courteous, helpful and by providing excellent support to our clients and team