Life Science Product Consultant

Position Summary

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

General Task Management

• Attend and represent the company at scientific conferences and industry or networking events as is required and approved by the Sales Manager.
• Utilize established and emerging marketing channels during the sales process, remaining vigilant to the need to prioritize the company’s promotional messaging
• Identify new sources of leads, seeking out the key decision-makers and identifying these to the sales team.
• Maintain regular and effective relationships with key, existing clients, continually working to understand new or existing needs and developing strategies to address those pains. Become the client’s preferred supplier to be able to develop future business.
• Log all activity with customers in the CRM to track activity and advancement, and schedule follow-up for active opportunities in the pipeline; maintain accurate and up to date contact information; make follow-up notes.
• Develop new accounts and promote company products and services to clients and prospects; present proposals to prospective clients following the company sales methodology

Strategy

• Remain current on research trends, market activity and competitor products.
• Discuss strategies and effectiveness with the Sales Manager and Marketing Manager in sales team meetings. Contribute the development of marketing and sales initiatives as necessary.
• Provide feedback regarding outcome of marketing techniques, optimal communication methods and any competitor information gained through the course of customer discussions.
• Provide input to the marketing team in the development of standard marketing tools to educate the customer on the company’s products, services and strengths.
• Follow the detailed sales activities and track advancements at each stage of the sales pipeline so the successes and failures in the pipeline can be evaluated. Recommend enhancements to the sales pipeline based on successes and failures in the field.

Communication

• Participate in regularly scheduled meetings, prepared to discuss objectives, accomplishments, barriers, ideas for pipeline improvement or any other ideas that would enhance the functioning of the position, and to present feedback from the field. This meeting may be in tandem with or in sequence to a regularly scheduled sales team meeting.
• Regularly communicate sales activities and advancements relative to target to the Sales Manager so they can be discussed with a view to improvement and so that the data can be compiled for weekly management report outs.
• Work with the Sales Manager to ensure that sales activities are coordinated within all departments.
• Communicate with customers via email, video chat, telephone or through site visits regarding new product design, or revisions, suggestions for improvement and other feedback, as well as order details and status.
• Provide technical support to customers by ways of communication.

Qualifications (Knowledge, Skills, and Attributes) Education/Licenses/Certification

• Advanced post-secondary degree in a life science discipline (neuroscience or physiology preferred).
• Must hold and maintain a valid driver’s license throughout employment

Preferred Experience

• Experience working in a research lab
• Demonstrates success in previous personal and professional endeavors
• Experience with LI instrumentation or similar
• Experience or familiarity with academic or research funding is a plus
• Ability to read and interpret contracts, policies, documents and regulations
• Experience with CRM platform is a plus
• Ability to work independently to understand and creatively address customer needs
• Capacity to work in alignment with a formal sales process
• Excellent written and verbal communication skills
• Demonstrating the capacity and interest in reviewing and communicating scientific concepts

Assembly Technician 1

Position Summary

Responsibilities

• Build products and subassemblies (wire harnesses, PC boards and cases, etc adhering to BOMs, drawings and diagrams using machine tools as required (i.e. microscope, automated wire cutter, voltmeter, cable tester, soldering iron) as specified for maximum quality
• Perform Quality Control inspection or specialized testing of electronic components, finished products, microcircuits, subassemblies and assemblies, recording defects, test results in production logs
• Ensure all required quality records are included with finished goods
• Inspect and prepare inbound and outbound shipments

Qualifications

• High School Diploma
• 1-2 years experience assembling electro-mechanical instruments
• QC experience in a manufacturing company would be an asset
• Excellent manual dexterity for complex mechanical assembly
• Basic soldering skills
• Ability to solve problems on-the-go
• Ability to read and interpret bill of materials (BOMs), drawings and circuit diagrams
• Basic understanding of mechanics (dimensioning and tolerances)
• Basic understanding of handling low power electronics
• Basic metal/plastic machining (cutting, drilling, threading)
• Computer literacy (MS Office, e-mail, etc.)
• Ability to lift up to 24kg (50 lbs)

Success Criteria

• Dependable –our team, and clients, can count on your knowledge and understanding
• Self-motivated – you see every new task as an opportunity to learn and grow, you work well independently and are a self-starter
• Strong communication – you can adapt your communication style to your audience, and know how to ask questions and receive feedback
• Organized –you have tremendous attention to detail and superior ability to organize systems, tools, and timelines
• Positive – you bring energy into the room by being courteous, helpful and by providing excellent support to our clients and team

Why this Job Matters